Refund policy

Due to the perishable nature of flowers and food items:

• ❌ No returns or refunds once the order is delivered.

• Refunds or replacements are only applicable if:

  • The wrong product was delivered

  • The product arrived damaged or spoiled

Claims must be reported within 24 hours of delivery with clear photos sent to info@pureflowersandgifts.com.

Approved refunds will be processed to the original payment method within 7–10 business days.